At GrowTube Media, we are committed to providing professional YouTube marketing, advertising, and growth services tailored to the goals and requirements of each client. We believe in maintaining clear and transparent expectations regarding payments, cancellations, and refunds.
By purchasing or engaging our services, you acknowledge and agree to the following Refund & Cancellation Policy.
1. Service Fees
Our services may involve strategy, research, campaign planning, advertising setup, optimization, consulting, account management, creative work, and other resources dedicated specifically to a client's project.
Once work on a project or service has commenced, fees relating to work already performed or resources already allocated are generally non-refundable.
Where applicable, the specific payment and refund terms agreed upon with the client at the time of purchase will take precedence over this general policy.
2. Advertising & Media Spend
Where GrowTube Media manages paid advertising campaigns, the advertising budget paid to platforms such as Google Ads, YouTube, Meta, or other advertising platforms is separate from our agency/service fees.
Any advertising expenditure that has already been spent, charged, or committed to a third-party platform cannot be refunded by GrowTube Media.
If an advertising platform itself issues a refund or credit, any such amount received by GrowTube Media on behalf of the client will be handled appropriately.
3. Cancellation Requests
Clients may request cancellation of their services through the communication channel used for their engagement.
Cancellation requests will be reviewed based on services already delivered, work already completed, advertising or other third-party costs already incurred, resources already allocated, and the terms of the client's specific agreement.
Cancellation of an ongoing service does not automatically entitle the client to a refund for services already provided.
4. No Refund Based Solely on Marketing Performance
Digital marketing results can vary significantly depending on factors including audience demand, content quality, competition, advertising costs, platform algorithms, market conditions, and the client's offer or execution.
Therefore, a client is not entitled to a refund solely because a particular number of views, subscribers, leads, sales, revenue, conversions, watch hours, or other performance metrics was not achieved, unless GrowTube Media has expressly provided a written performance guarantee or refund commitment.
5. Unused Services
If a client has paid for services that have not yet commenced, GrowTube Media may, at its discretion and subject to the applicable agreement, consider a refund or credit for the unused portion.
Any refund will take into consideration payment processing charges, third-party costs, work already undertaken, and other non-recoverable expenses where applicable.
6. Service Issues
If you believe there has been an issue with the service provided, we encourage you to contact GrowTube Media promptly.
We will make reasonable efforts to understand the concern and, where appropriate, work with the client to resolve the issue or provide a suitable remedy.
Our priority is to resolve legitimate concerns fairly while ensuring that work already completed and costs already incurred are appropriately accounted for.
7. Duplicate or Incorrect Payments
If a client accidentally makes a duplicate payment or is charged an incorrect amount due to a verified billing error, GrowTube Media will review the transaction and, where appropriate, process the applicable refund.
8. Approved Refunds
Where a refund is approved, it will generally be processed through the original payment method used for the transaction.
The time taken for the funds to appear in the client's account may depend on the payment processor, bank, or financial institution.
9. Exceptions
GrowTube Media understands that exceptional circumstances can occur. Any request that falls outside this policy may be reviewed individually.
Any exception, refund, credit, or alternative resolution provided by GrowTube Media in a particular situation does not create an obligation to provide the same resolution in future cases.
10. Policy Updates
GrowTube Media reserves the right to update this Refund & Cancellation Policy when necessary. The latest version will be published on this website with the applicable effective date.